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We're a scaled fintech

Volume grows.
Headcount doesn't.

The analyst you were never given.

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“It consumes all of our time, like, absolutely all our time.”
Head of compliance, consumer fintech
“It's hard to justify a second person.”
Sole compliance officer, fintech
“Where's your complaint reporting? Where's your complaint reporting?”
CCO, quoting their sponsor bank

First pass, done

Intake, categorization, evidence, all on arrival.

The bank gets answers

Requests answered in days.

Calibrated to your program

  • disputes
  • TM alerts
  • complaint log
  • OFAC scrub
  • KYC flows
  • bank reporting
Complaint review: first passqueue · 14
Case 2841

Response drafted · 3 sources

Awaiting disposition
Case 2842

No exceptions noted in first pass · 2 sources

Awaiting disposition
Case 2843

Trend flag · 4 sources

For your review
Disposition

Check the work

  • Sources cited on every item
  • You disposition everything
  • You see it before the bank does

Bank-facing

  • Sponsor reporting assembled
  • Single tenant
  • SOC 2 Type I
“Quote pending written sign-off.”
Head of Compliance · Consumer fintech
“Quote pending written sign-off.”
COO · Consumer fintech

Answer the bank in days.

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